ABYC and MRAA Partner for New Online Certification Course
Published on July 12, 2024
The American Boat & Yacht Council (ABYC) has launched its latest online course offering: the ABYC/MRAA Service Management Certification.
In collaboration with the Marine Retailers Association of the Americas (MRAA), ABYC developed a shared certification exam and written study guide to meet the highest industry standards. Supporting the certification, this new online course, developed in partnership with Yamaha Marine, provides a comprehensive visual guide to real-world management practices.
The ABYC/MRAA Service Management course covers best practices in service business operations, staffing marine trades, and effective communication. It also offers problem-solving and conflict resolution techniques. Marinas, boatyards, engine shops, and marine dealerships will benefit from these skills, elevating their service departments’ performance standards.
Key Topics Covered:
- Structuring a Proactive Marine Service Shop
- Setting SMART Goals
- Managing Conflict
- Problem Solving
- Key Performance Indicators (KPIs)
- Facility Management
- Government-Regulated Safety Requirements
- Recruiting Technicians
- Managing Performance
- Creating and Maintaining a Robust Service Process
- Communicating Well with Customers, Other Departments, and Staff
- The Fundamentals of Customer Satisfaction
The ABYC/MRAA Service Management Certification is now available for enrollment. For more information or to register for the course, visit https://abycinc.org/servicemanagementcertification.
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